Workshop - Crafting an Exceptional Customer Service Experience

In this Live Online Workshop you will learn about the Critical Steps and Skills to achieve High Customer Satisfaction.

Define your solution

• What it takes to have a happy customer
• Determine the problem that you solve, the value you provide, and what differentiates you from others
• How to deliver superior customer service 
• How to measure customer success 

• Be clear on what is to be provided
• Do you offer more or less than comparable offerings?
• What you say matters

• Don't overpromise, overdeliver
• Include a surprise extra